Frequently asked questions
Answers about ordering, delivery, payment, and what happens after checkout. Still stuck? Contact us.
Ordering
- Do I need an account?
- No — guest checkout works. An account makes it easier to track orders and reuse saved lists.
- Can I change my order after paying?
- Contact us as soon as possible with your order number. Once picking or delivery has started, changes may not be possible.
Delivery & fees
- Where do you deliver?
- We deliver within Calgary, AB (postal codes starting with T). Outside Calgary? You can still submit your cart — we will save it as a delivery waitlist request and email you when we expand.
- What does delivery cost?
- Free delivery when your product subtotal is $79.00 or more (before GST and delivery fee). Orders below that threshold include a $7.99 delivery fee shown at checkout. There is no separate minimum order amount in our checkout — your cart just needs at least one available item.
- When is my delivery day?
- Orders placed before 3:00 PM (Calgary time) qualify for next-day delivery. Choose your delivery day below. Choose an available day at checkout; cut-off times are listed on the delivery page.
Payment
- How do I pay?
- GoGrocery does not take credit cards on the website. After you check out, you send one Interac e-Transfer from your own banking app — we never ask for your bank login or card number. Place your order, check your email for the exact total due, the payment email address (typically payments@gogrocery.ca), and your order number for the memo. Send the e-Transfer from your Canadian bank or credit union app with your order number in the message or memo. We confirm payment when the transfer arrives, then schedule delivery.
- How long until my payment is confirmed?
- Most e-Transfers arrive within minutes during business hours. We manually confirm payments and update your order status; you will receive an email when it is marked paid. If you sent payment and do not hear from us within one business day, contact us with your order number.
- What if I send the wrong amount?
- Send the exact total shown in your confirmation email. If you over- or under-pay, contact us at support@gogrocery.ca or via the contact page with your order number — we will help reconcile before fulfillment.
- How do refunds work?
- If we cancel an order or owe you money after fulfillment (for example, a significant out-of-stock adjustment), contact us through Contact — see also our Terms of Service for cancellation and liability limits.
- Is Interac e-Transfer safe?
- e-Transfer is a standard Canadian payment method handled by your financial institution. GoGrocery only receives the transfer — we never see your card numbers or banking password. Use the official payment address from your order email, not an address from an unsolicited message.
After checkout
- What happens after checkout?
- Order confirmation email with line items, total due, and e-Transfer instructions. Order status “Awaiting e-Transfer” until we receive payment. Email when payment is received; status updates in My account. Delivery on your selected Calgary delivery day after payment is confirmed.
- What if an item is out of stock or gets substituted?
- We source from retail partners — prices and promotions change. As stated in our Terms of Service, your order may include substituted items, weight variations on weighted products, or cancellations for out-of-stock items. We will contact you when practical if a material change affects your order. There is no separate substitution preference picker in checkout today — tell us in delivery notes or reply to our email if you have allergies or hard exclusions.